Reseller FAQs

Back to FAQ index

1. So how does the Reseller Program work?
2. What are GigaBlocks?
3. How much Internet and/ or Unix experience do I need to be a Reseller?
4. How is your billing handled?  What is your billing cycle?
5. How do I register domain names for US$16.50
6. Do I have to arrange the transfer of domain names?
7. How can I find out more about your hosting packages and features?
8. Will KangaWeb Technologies remain anonymous to my clients?
9. Can I host clients in sub-directories of my own domain?
10. I am thinking of joining the Reseller Gold program. Will I have to share my 300 MB of web space with my clients?
11. How much money can I expect to make as a KangaWeb reseller?

So how does the Reseller Program work?

In most cases you would publish your own web site advertising our hosting packages as if they are your own. You can charge any price you think the market will pay. When someone orders a hosting package from you then you simply visit our my.kangaweb.com Control Panel and place an order on behalf of your client. We then setup the hosting account promptly and email you the details. You can then pass on those details to your client. KangaWeb remains anonymous in the process.You provide technical support to your client, but our high-quality customer service team will be on-hand to help you if you come across questions you are unable to answer yourself.

What are GigaBlocks?

GigaBlocks are a great new feature of KangaWeb's reseller program, introduced to ensure even greater flexibility for our reseller partners. A GigaBlock is a bulk set of hosting features which you can divide up into multiple hosting accounts as you see fit. There are no charges for setting up each website within a GigaBlock!

The purchase of GigaBlocks is entirely optional. If you prefer you can simply resell our regular hosting plans, sell just your own hosting plans for your GigaBlock, or do both!

[ More Info ]

How much Internet and/or Unix experience do I need to be a Reseller?

To provide a quality service to your clients, you will need to be familiar with the tasks involved in publishing and operating an Internet site.  If you are familiar with FTP and HTML and perhaps other Internet technologies (such as SSL, POP, Telnet, Unix/Linux etc) then you should not have too much trouble, and we will be happy to provide technical support while you learn the ropes.

How is your billing handled? What is your billing cycle?

We will bill you directly for all monies due for your own account(s) and any resold accounts.  You will then be responsible for getting payments from your own customers.  You are free to charge your customers any price which you think the market will bear.

Payments due for additional accounts will be calculated on a monthly, pro-rata basis and billed on your billing date. This means you only have to worry about paying us once a month. We will always email you with an invoice approximately one week before your billing date so that you are aware of the amount due and can make your payment. Payments can be made by BPAY, credit card (VISA, MasterCard), cheque or money order.

For a detailed example of how your billing cycle will work, please see Appendix A of the Reseller Handbook.

How do I register domain names for US$16.50?

When you place an order for a new hosting account through our Reseller Program and require a new domain name for the site, then you will qualify to have that domain name registered for only US$16.50. Domains are registered through our own registration system at http://register.linuxengine.net. There are a few things you should know about this service:

• Only .com and .net domain names can be registered through this facility;
• You qualify for the US$16.50 registration as soon as the site is set up on our servers.   As soon as we email you with the new account's details then you will be able to visit our Registration Site to register the domain name for US$16.50.  If you register the domain name prior to having the hosting account set up then you will be charged US$20.90 for the registration;
• This offer is only available to Reseller Gold and Flexible Reseller customers;
• The domain name registration fee will appear on your next bill.  The US dollar amount will be converted to Australian dollars based on WorldPay.com's daily exchange rate.

Do I have to arrange the transfer of domain names?

Our regular domain name transfer procedures apply to resold accounts - we will provide you with the necessary name server information for you to arrange the transfer of you and your clients' domains. Please see our Domain Name FAQ for details.

How can I find out more about your hosting packages and features?

Just visit our main site at http://www.kangaweb.com.au for all the details.  In particular, you might like to review the following pages:

• Hosting plans and retail prices
• Pre-sales frequently asked questions
• Terms and conditions relating to resold hosting accounts

Remember that the prices advertised on our main site are full retail prices and that, as a Reseller, you will be entitled to the discount as outlined in our Reseller Plans page.

Will KangaWeb Technologies remain anonymous to my clients?

We will certainly endeavour to do so.  We will never contact your clients about their account(s) or attempt to 'steal' them from you in any way.  We use anonymous (non-kangaweb) name servers when registering or transferring resold accounts so that 'KangaWeb' does not appear in a WHOIS lookup of your clients' domain name records.  You can also purchase your own name server aliases if you wish (ns1.yourdomain.com and ns2.yourdomain.com) - this service is available for AU$82.50 setup and AU$55.00 per month.

Can I host clients in sub-directories of my own domain?

Unfortunately you are unable to host clients in sub-directories of your own domain (hosting account). The hosting of multiple sites under one hosting account is against the Terms and Conditions outlined for account holders. These days, with domain names being so cheap, we have found that non-virtual hosting is not very popular. You can still allow your clients to use virtual domain names based on your own domain name (e.g. http://yourclient.yourdomain.com), you just require a separate hosting account for each virtual domain in order to do this.

I am thinking of joining the Reseller Gold program. Will I have to share my 300 MB of web space with my clients?

Whenever you order a resold hosting account, such as a Small Business Starter account, then the new hosting account will be completely independent from your own Reseller Gold web space. The new account will have its own disk space allowance and will not consume any of your 300 MB.

How much money can I expect to make as a KangaWeb reseller?

Our Reseller Program provides an excellent opportunity to make healthy profits. Please refer to our Profit Projection Example for more information.

Back to Top